Privacy Policy

Last Updated: December 31, 2024

 

This Privacy Policy (the “Privacy Policy”) outlines the policies and procedures regarding the collection, use, and disclosure of the information we receive when you access and use the Helios Core website (the “Site”), services, software, mobile applications, content, and all other products and services (collectively, the “Services”) offered by Helios Core AI LLC. (together with its subsidiaries and affiliates, “Helios Core,” “we,” “our,” or “us”).

 

At Helios Core, we prioritize the privacy of our users and aim to handle Personal Information (as defined below) responsibly, transparently, and in compliance with applicable laws. By using the Services, you agree to this Privacy Policy.  If you do not agree, please refrain from using the Services.

 

1. WHAT WE MEAN BY PERSONAL INFORMATION

 

“Personal Information” refers to any information that identifies or can reasonably be used to identify an individual, either alone or when combined with other information.

 

2. INFORMATION WE COLLECT

 

a. Information You Provide to Us

 

We collect information you provide when you:

     •           Access or use the Services.

     •           Register for an account or profile (an “Account”).

     •           Subscribe to newsletters or updates.

     •           Submit a contact form or interact with our “Contact Us” section.

     •           Engage in a transaction or request a demo.

     •           Communicate with us via email, phone, or other channels.

 

Examples of information collected may include:

     •           Name, company name, email address, phone number, physical address, and job title.

     •           Account details, including usernames and passwords.

     •           Transaction data (excluding PCI data).

     •           Any additional information voluntarily shared, such as recruitment/job application details.

 

b. Information Collected Automatically

 

We automatically collect technical and usage data through cookies, tracking tools, and analytics technologies:

     •           Device Data: Device identifiers, operating systems, browser types, and precise location data.

     •           Usage Data: Pages visited, time spent, search queries, and click activity.

     •           Network Information: IP address, Wi-Fi access points, and connection logs.

 

We use Google Analytics to gather insights into user behavior on our Site. Data collected by Google Analytics may include the time of visit, pages visited, and other browsing details. To opt out, you can use the Google Analytics Opt-Out Browser Add-on.

 

3. HOW WE USE YOUR INFORMATION

 

We use the collected information for purposes such as:

        1.      Providing Services: Managing your Account, delivering solutions, and processing transactions.

        2.      Personalization: Tailoring your experience and ensuring content relevance.

        3.      Analytics: Improving the Services through data analysis and usage monitoring.

        4.      Marketing: Sharing updates, insights, and offers (with your consent, where applicable).

        5.      Compliance: Meeting legal obligations and protecting user and company rights.

 

4. HOW WE USE COOKIES AND OTHER TECHNOLOGIES

 

Cookies and similar technologies are used to enhance your experience on the Site:

     •           Essential Cookies: Enable core functionalities like navigation.

     •           Analytics Cookies: Measure and improve performance using tools like Google Analytics.

     •           Marketing Cookies: Deliver targeted advertising and content.

 

You can adjust your cookie preferences through your browser settings.

 

5. THIRD PARTIES WE SHARE PERSONAL INFORMATION WITH

 

We only share Personal Information with trusted third parties when necessary, such as:

     •           Service Providers: Hosting, analytics, and payment processing partners.

     •           Legal Authorities: When required to comply with legal obligations.

     •           Corporate Transactions: In connection with mergers, acquisitions, or restructuring.

 

All third-party processors operate under strict confidentiality and data protection agreements.

 

6. SECURITY

 

Helios Core employs industry-standard security practices to protect your Personal Information. While no system is completely secure, we continuously update our measures to minimize risks.

 

7. MANAGING YOUR PRIVACY

 

You can request access to, correction, or deletion of your Personal Information by contacting us at privacy@helios-core.com. We will process requests in compliance with applicable laws and provide any required responses within a reasonable time frame.

 

8. YOUR RIGHTS

 

Depending on your jurisdiction, you may have the right to:

     •           Access your Personal Information.

     •           Request corrections or deletion.

     •           Object to data processing or withdraw consent.

     •           Receive your data in a portable format.

 

To exercise these rights, contact us at privacy@helios-core.com.

 

9. INTERNATIONAL DATA TRANSFERS

 

As a global organization, your data may be transferred to servers in countries other than your own. We ensure that such transfers comply with applicable laws and provide appropriate safeguards.

 

10. DATA RETENTION

 

We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations.

 

11. CHANGES TO THIS PRIVACY POLICY

 

We may update this Privacy Policy periodically to reflect changes in our practices. The “Last Updated” date at the top of this page indicates the most recent revision.

 

12. CONTACT US

 

If you have questions or concerns about this Privacy Policy, contact us at:

     •           Email: privacy@helios-core.com

     •           Phone: 734-972-3361

     •           Address: 43000 W. 9 Mile Rd Ste 301 Novi, MI 48375