Available Now • AI IT Resolution
Mira Resolve AI-Powered IT Support
Resolve IT tickets, reset passwords, and triage infrastructure issues, automatically. Your L1 support, powered by AI.
Mira Resolve
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Live
Password Reset
CompleteAccount Unlocked
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"Your password has been reset. A temporary password was sent to your email. Please change it on next login."
70%
of L1 tickets are password resets and account unlocks
Minutes
AI resolves common IT issues in minutes, not hours
24/7
Support without staffing night shifts
Everything You Need for Intelligent IT Support
From password resets to infrastructure triage. A complete AI helpdesk platform built for modern IT teams.
Chat & Voice Support
- Employees get help instantly over chat or phone
- Sounds natural, resolves issues without a human
- Knows your company processes and policies
- Every interaction logged and transcribed
Employee Account Management
- Reset passwords and unlock accounts without an IT ticket
- Identity-verified via SMS before any sensitive action
- Works with your existing Microsoft environment
- Zero wait time for the most common IT requests
Ticket System Integration
- Works with Zendesk and ServiceNow out of the box
- Creates, updates, and closes tickets automatically
- Falls back to ticket creation when human review is needed
- Full audit trail on every AI interaction
Intelligent Ticket Resolution
- Auto-resolves common issues without human involvement
- Drafts responses for agent review when confidence is lower
- You control how much the AI handles
- Backed by your knowledge base for accurate answers
Infrastructure Triage
- AI investigates server, cloud, and network issues automatically
- Executes fixes when confident, escalates when not
- Your team gets findings, not just alerts
- Cuts resolution time without risking unauthorized changes
Employee Self-Service Portal
- Employees resolve their own IT issues any time of day
- Reset passwords, unlock accounts, and raise tickets. All self-serve.
- Secure: every user only sees their own data
- Frees your IT team for work that actually needs them
Built for Every IT Team
Whether you run an internal helpdesk, MSP, or enterprise IT department, Mira adapts to your workflows.
IT Service Desk / L1 Support
- Automate password resets
- Handle common IT requests 24/7
- Escalate complex issues to L2
Employee Self-Service Portal
- No-wait IT support
- Identity-verified access
- Instant account management
MSP Support Operations
- Multi-tenant architecture
- Manage multiple clients
- Scalable service delivery
Internal Helpdesk
- Mid-market company support
- Azure/M365 environment focus
- Rapid deployment
Infrastructure Operations
- Automated triage for Kubernetes issues
- Azure CLI diagnostics
- Confidence-driven auto-remediation
Why Choose Mira Resolve?
Built specifically for IT teams, not retrofitted from a generic chatbot.
| vs. Competitor | Our Advantage |
|---|---|
| Generic chatbots | Pre-built Azure AD integration (password reset, account unlock) |
| ServiceNow Virtual Agent | Simple, affordable, faster deployment. No 6-month implementation |
| Moveworks | Mid-market focus, not just enterprise pricing |
| Freshdesk Freddy | Deep automation with AI-powered infrastructure triage |
Azure AD out of the box
Identity-verified actions
Multi-tenant by design
AI infrastructure triage
No 6-month implementation
Mid-market and enterprise ready
Frequently Asked Questions
Ready to Transform Your IT Support?
Automate L1 tickets, empower employees with self-service, and free your IT team for high-value work.
Azure AD Integration
Multi-Tenant Architecture
Enterprise Plans Available
24/7 AI Support