Put a resolving agent on your service desk. Keep the desk.
Mira layers onto Zendesk, Zoho, Freshservice, or ServiceNow and starts closing the work that eats your team's day, end to end. On your system of record, in your channels. And yes: live in about two weeks, no migration.
Resolves the work. Routes the rest.
Resolves L1 end to end.
Password resets, account unlocks, status checks, and how-to questions. Mira answers from your own documentation and closes the ticket. Not a link to an article.
Verifies identity first.
A one-time passcode Mira sends and validates. Nothing changes on an account until the person on the other end proves who they are.
Runs the phone line.
A real phone number for IT, inbound and outbound. Mira answers, verifies, and acts on the call. Most desk AI is chat only.
Triages and routes the rest.
Tickets that need a person arrive in the right queue with the context gathered. Your team starts the work instead of starting over.
Locked out at 6:58am. Unlocked in 58 seconds.
An employee calls the service desk line before their shift. Mira answers, verifies them with a one-time passcode, unlocks the account, and logs the ticket with a full transcript. Resolved before the coffee finished brewing. No queue. No callback.
Live in about two weeks. No migration.
Mira layers onto the desk you already run. Two-way sync keeps that system your source of record, so your data stays put. There is no cutover and no migration project. Most teams are live in about two weeks.
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Coming soonStraight answers.
What Mira resolves on its own, how it verifies identity before it acts, and what changes if you go AI-native later.
Bring Mira to your environment.
Book a walkthrough and watch Mira resolve a real request on the desk you already run.