An ITSM where the AI isn't a feature. It's the foundation.
Incidents, problems, changes, assets, and knowledge. The full ITIL surface, run by one agent that reads, reasons, and resolves. Not a ticketing tool with a chatbot on top. The service desk, rebuilt around the agent.
The full ITIL surface, run by one agent.
Full ITIL lifecycle.
Incidents, service requests, problems, changes, assets, and knowledge. One AI-native record, not five disconnected tools.
Change management + CAB.
A change advisory board with voting and approval gates. Governance is built into the platform, not added after.
Automatic problem management.
Mira spots recurring incidents, opens the problem record, and links the incidents to it. Nobody has to notice the pattern first.
Event correlation.
Multi-source alert noise collapses into one real incident. The storm becomes a single signal your team can act on.
Ticket correlation.
Related tickets group into one problem automatically. And this works on the ITSM you run today, not only on the AI-native platform.
Major incident protocol.
Declare, page the right responders, stand up the bridge, and post stakeholder updates on a timer, automatically.
CMDB-aware reasoning.
Every diagnosis is grounded in your configuration and change history, not a generic model guessing.
Your ITSM should run the work, not just record it.
Legacy ITSM was built for people to read every ticket and drive every workflow. Put a chatbot on top and it just narrates that work — a human still does it. AI-native flips it: the agent is the engine. Incidents, problems, changes, and your CMDB live in one record the agent works directly. Deflection becomes real resolution. Governance is built in, not bolted on. Your team supervises outcomes instead of clearing queues.
Bring Mira to your environment.
Book a walkthrough and watch Mira run the full ITIL surface on your stack.