AI major incident management, run from chat.
When a P1 hits, Mira declares the incident, pages the right responders, opens the bridge, and posts stakeholder updates, so your team is responding in seconds instead of scrambling to start.
The hardest part of a major incident is starting it.
A P1 lands and the clock starts, but the first minutes go to coordination, not the fix. Who is commander? Who do we page? Who is spinning up the bridge? Who is telling leadership? While people sort that out, the incident grows. The response process is usually sound; the problem is getting it moving fast and the same way every time, at 3am, under pressure.
Kicks off the response the moment it's declared.
Declare from chat.
Anyone can declare a major incident from where they already are, and Mira starts the process immediately.
Runs the commander checklist.
Mira drives the opening steps so nothing waits on a person remembering them.
Pages the right responders.
SMS paging reaches the on-call engineers and roles the incident needs, not a mass blast.
Opens the bridge.
A Microsoft Teams bridge is spun up so responders gather in one place.
Keeps stakeholders updated.
Status updates go out to the people who need them, so leadership is not pinging the responders for an ETA.
Response starts in seconds, the same way every time.
The opening scramble disappears. The incident is declared, the right people are paged, the bridge is open, and stakeholders are informed before anyone has had to think about logistics. Your responders spend the first minutes on the problem, not the process, and every major incident runs the same disciplined way no matter who is on call.
P1 declared. Mira opens the bridge, pages on-call, posts a stakeholder update, and starts the timeline, in under 30 seconds.
Major incidents, in the same agent that runs your service desk.
Major incident management is part of Mira's AI-native ITSM surface, alongside alert correlation and the service desk agent. It is available when you run Mira as your AI-native service desk.
Automated paging that stays under control.
Automation that pages people needs guardrails. Mira's major-incident controls are built for enterprise use.
Built to SOC 2 standards.
Sensitive actions require a one-time passcode Mira sends and validates.
Rate limiting, cooldowns, and recipient caps on all paging.
Admin-only configuration and a complete audit trail of every action.
Straight answers.
How Mira runs the opening minutes of a major incident, and the guardrails that keep the automation safe.
Start your next major incident in seconds, not minutes.
See Mira declare, page, bridge, and update on a simulated P1 in your environment.