An AI service desk agent on every ticket, every channel, 24/7.
Mira takes first contact on every ticket, resolves the common requests end to end from your own documentation, and routes the rest with context, across chat, Microsoft Teams, a real phone line, email, and SMS, around the clock.
The queue that never empties, picked up the moment it opens.
Password resets, account lockouts, access requests, and how-to questions arrive faster than any team can clear them, and the overnight gap leaves some sitting until morning. Mira changes the shape of the day. Every ticket is picked up the moment it opens, on any channel, at any hour. The work that eats your team's day is handled on the spot. The tickets that need a person arrive with the context to start. And your engineers get their day back for the problems only they can solve.
Real service desk automation, end to end.
Resolves L1 on its own.
Password resets, account unlocks, access requests, user and group changes, status checks, and how-to questions, answered and actioned from your own documentation. Service desk automation that closes tickets, not just routes them.
24/7 IT support.
Every employee gets an instant, consistent answer at any hour, not a place in a queue until morning.
Every channel, one agent.
Chat, Microsoft Teams, a real phone line, email, and SMS, with full context carried across them.
Identity-verified actions.
Sensitive actions require a one-time passcode Mira sends and validates. Password resets and unlocks run in Microsoft Entra.
Triage and routing.
Mira classifies the request, gathers the information your techs always have to chase, and routes what needs a human to the right queue with the context to start work, plus drafted replies for your agents.
After-hours and P1 escalation.
When something major hits overnight, Mira escalates to the on-call engineer who should own it, with the details attached.
A service desk that picks up the phone.
Most AI service desks stop at chat. Mira runs a real phone line for IT, inbound and outbound, and can verify identity and take action on the call rather than reading back an article. The same agent works across every other channel too.
Sam calls in locked out at 6:58am. Mira answers, verifies identity, and unlocks the account in 58 seconds.
Add it to your service desk, or run it as your service desk.
Run Mira on top of the service desk you already operate (Zendesk, Zoho Desk, Freshservice, or ServiceNow) with no migration, or run it as your AI-native service desk for the full ITIL surface. Same agent, your choice of how to deploy it.
Built for how enterprise IT evaluates AI.
Built to SOC 2 standards.
Identity-verified sensitive actions (a one-time passcode Mira sends and validates).
A complete audit trail of every action the agent takes.
Role- and permission-scoped actions.
Answers grounded in your own documentation, not a generic model.
Straight answers.
What the agent resolves on its own, how it's different from a chatbot, and how it fits the desk you already run.
See it resolve a real request in your environment.
Watch Mira take first contact, resolve real tickets, and route the rest, on your stack.